Typically orders over $99 will result in free shipping. There are however, a few products that will not fall into this category due to size, weight, or shipping difficulties. Shipping is calculated during your checkout process, and items that do not qualify will be shown at this time.
All orders are processed within 3-5 business days (excluding weekends and holidays), post receiving your order confirmation email. You will receive another notification when your order has shipped. (Backorders from the manufacturer may delay this timeline)
Delays due to high shipping volume may be experienced, in this case we will work harder to ensure your order gets shipped in a timely manner. Any delays experienced through the fault of the shipping company will be resolved upon the shipping companies’ policies.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Customers will have the choice to choose the shipping option that best suits them; however, we reserve the right to change the shipping timeline or company if it suits better dependent on the product being shipped.
During “Free Shipping” promotions the shipping for the order will be shipped free to the customer if their order meets the free shipping promotion guidelines, exclusions may apply.
In-Store Pick Up
You can skip the shipping fees with free local pickup at our King Kong UTV Facility. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3-5 business days. Depending on inventory some items may need to be shipped in prior to pickup. We will send you an email and a phone call when your order is ready along with instructions on how to pick up your order.
How do I check the Status of my Order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at Sales@kingkongutv.com with your name and order number, and we will look into it for you.
Shipping to P.O. Boxes
All Orders sent to a P.O. Box may not exceed the weight of 70 pounds or 108” in total Length and girth, In such case your order will be put on hold and a phone call or email will be given to update shipping location to receive your order.
Refunds, Returns, and Exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original packaging, and we will refund the full order amount and a pre-paid shipping label will be emailed to you to ship the item back to King Kong UTV.
Items marked “Final sale” will not be eligible for a refund, return, or exchange. All custom ordered parts are not eligible for a refund.
For more information on our return policy please look up the return policy here: Refund policy: King Kong UTV
In the event that your order arrives damaged in any way, please email us as soon as possible at Sales@Kingkongutv.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Enhanced Shipping Protection
Enhanced Shipping Protection is an optional service that can be purchased to provide coverage for lost, stolen, or damaged packages during transit. If you opt for package protection and your item meets the specified criteria for coverage, King Kong UTV will take responsibility for compensating you for the value of the lost, stolen, or damaged item.
On the other hand, if you choose not to purchase the Enhanced Shipping Protection service, the company will typically not be liable for any damages or losses that may occur during shipping or delivery.
It’s essential to review the specific policy to understand what items are covered, the process for making claims, any limitations, and the conditions under which the coverage applies. For more information on this subject, please click HERE.
If you have any further questions, please don’t hesitate to contact us at Sales@kingkongutv.com